Cliniva Privacy Policy



This Privacy Policy is designed to inform users of the Cliniva Healthcare Technology, (“Cliniva,” “we,” and “us”) websites, mobile applications and services (collectively, the “Service”). This Privacy Policy covers how Cliniva treats your Personally Identifiable Information (“PII”), Protected Health Information (“PHI”), and other data that you may share when you use the Service. We established this Privacy Policy to let you know the kinds of information we may gather, why we gather your information, what we use your information for, how you can manage your information, and under what circumstances, if any, it is disclosed. By using the Service, you are accepting the practices described in this Privacy Policy.



Changes to this Privacy Policy

CLiniva may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. If we make material changes affecting you as determined by Cliniva we will notify you by posting the revised Privacy Policy on our websites and, if you are a registered user of our platform, by providing notice through the Cliniva app or by email. This helps you always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact to deactivate your account. Unless stated otherwise, current Privacy Policy applies to all information that Cliniva has about you and your account.


Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.


You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to CLINIVA using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.



Types of Information Collected by CLiniva

Cliniva collects Personal Information when you register for the Service, when a third party registers you for the Service on your behalf, or when you use the Service. Depending on how you use the Service, we collect different kinds of information about you. This information may include:


Personally Identifiable Information

PII is any information that can individually identify you and includes your name, and contact information, such as e-mail address, telephone number, or postal address.

Personal Health Information

If you are using the Service as part of your treatment from a health care provider any information that identifies you as a patient of the health care provider or regarding your health may be PHI. If you are not a patient but are using the Service on behalf of a health care provider, then information about others that is accessible through the Service may be PHI.


Personal Data

Among the types of Personal Data that the Service may collect from you, by itself or through third parties, there are: geographic position, general activity data, movement activity, Usage Data, first name, last name, email address, body measurements & indexes, sleeping activity, phone number and picture. Some information regarding phone and SMS usage may be obtained from your device in the case that you choose to contact an emergency hotline.


Personal Data may be freely provided by the user of the Service, or, in case of Usage Data, collected automatically. Failure to provide the requested Personal Data may make it impossible for Cliniva to provide its Service to you. In cases where the Service specifically states that some Data is not mandatory, you are free to withhold this Data without any consequences on the availability or the functioning of the Service. If you are unsure about what Data is mandatory, contact us at






Having accurate information about you permits Cliniva to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Application to:

Registration – When you register for the Service, or when a third party registers you for the Service on your behalf, we collect your Personal Information as part of the registration process, including but not limited to your name, address, phone number, email address, sponsoring provider and program settings. SMS messages and email may be used during the registration process to send a one-time code and link to access the Service.

Personalization – We collect information such as your picture in order to personalize the Service.

Notifications – Registered users of the Cliniva platform may receive push notifications or desktop notifications according to their user settings.

Self-Reported Health Information – We collect the information that you enter while using the Service, such as information regarding your health and/or medical condition and related behaviours.

Provider-and-Payer-Reported Health-Related Information – We collect information about you that is submitted with your permission by your authorized healthcare provider or other third party while using the Service, such as information about your health and/or medical condition, including information that is protected under HIPAA.

Customer support – We may use your contact information to send you information about our Service or information relating to your health, to respond to technical support inquiries, or to help prevent spam, fraud or abuse. When you enter Personal Information into an inquiries or contact form in any portion of the Service, Cliniva  uses the information provided to reply to requests for information or other requests as indicated by the form.

Managing contacts and sending messages – We may collect your email address, phone number and other contact information to communicate with you for purposes of registration or customer support, and to track usage of certain features in the Service, such as clicking on links included in a message.

System logs and maintenance – For operation and maintenance purposes, we may collect files that record your interactions with the Service (system logs) or other Personal Data (such as IP address).

Surveys and user research– From time to time, we may send you survey questions or contact you with questions related to your experience to help us improve our Service. We collect any responses you provide. Participation in such surveys or user research does not impact your access to the Service.

Analytics – Cliniva may collect and use your device’s unique identifier for analytics purposes or to store your user preferences. Cliniva may use Google Analytics or other third party services to monitor and analyse user behaviour.

Google Analytics is a web analysis service provided by Google, Inc. (“Google”). Google utilizes the Data collected to track and examine the use of the Service, to prepare reports on its activities and to share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Research – Information collected by Cliniva  in conjunction with your use of the Service may also be used by Cliniva  for research purposes. In such event, use of your information will be subject to the terms of any applicable informed consent and/or other authorizations from you.


This Privacy Policy was last updated on August 23, 2020.


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